FAAN CLARIFIES POSITION ON AIRPORT CAB OPERATIONS, VEHICLE STANDARDS AND OPERATIONAL CHARGES

The Federal Airports Authority of Nigeria (FAAN) has noted recent comments and concerns expressed by some members of the Association of Private Cab Operators regarding the Authority’s directives on vehicle standards and operational tariffs at Nigerian airports.

 

 

 

As an organisation committed to delivering safe, secure, efficient, and world-class airport services, FAAN considers it necessary to provide clarification on the issues raised and to reassure the travelling public that every action being taken is aimed at enhancing passenger experience and maintaining acceptable service standards at our airports.

 

 

 

Commitment to Passenger Comfort and Service Excellence

 

 

 

Airports are the gateways to any nation and often provide the first and last impression of a country’s image. Consequently, FAAN has a responsibility not only to ensure safety and security but also to uphold service quality across all touchpoints that passengers encounter, including airport transportation services.

 

 

 

The directive requiring airport cab operators to upgrade to newer vehicle models is informed by the need to improve reliability, comfort, safety, and overall passenger satisfaction. This is consistent with international best practices and aligns with FAAN’s ongoing efforts to elevate service standards across its airports.

 

Passengers who utilise airport taxi services deserve clean, roadworthy, comfortable, and professionally maintained vehicles that reflect the premium environment expected of a modern international airport.

 

 

 

On the Review of Operational Tariffs

 

 

 

Contrary to suggestions that the tariff review is arbitrary or excessive, it is important to state that FAAN has maintained the existing operational tariff of N500 for over eight years despite significant changes in economic realities.

 

 

 

During this period, Nigeria has experienced substantial inflationary pressures, increases in operating costs, rising maintenance expenses, and considerable changes in the cost of doing business generally.

 

 

 

The adjustment from N500 to N1,500 should therefore be viewed within the context of prevailing economic realities and the need to sustain critical airport infrastructure and services. Even with the review, FAAN remains mindful of the challenges faced by operators and has continued to engage stakeholders constructively.

 

 

 

On Engagement with Airport Cab Operators

 

 

 

FAAN wishes to clarify that it has not refused to engage airport cab operators. The Authority maintains a structured stakeholder engagement framework and routinely interfaces with licensed airport transport service providers.

 

 

 

However, FAAN’s contractual and regulatory relationship is with the registered cab companies operating within the airport environment and not with associations or unions acting on their behalf. Consequently, discussions and engagements on operational matters are conducted directly with the affected corporate entities in accordance with established procedures.

 

 

 

The Authority remains open to constructive dialogue and has consistently engaged operators on issues affecting their operations and the quality of service delivered to passengers.

 

 

 

On the Deadline for Vehicle Upgrade

 

 

 

FAAN has demonstrated considerable flexibility and understanding regarding the implementation timeline for the vehicle upgrade policy.

 

 

 

The matter was first discussed extensively with operators as far back as July 2024, when adequate notice was given to enable companies plan accordingly. Following requests from operators, the original deadline was subsequently extended to January 2026. Thereafter, an additional extension was granted until June 2026.

 

 

 

These extensions were approved in recognition of the prevailing economic circumstances and to provide operators with sufficient time to comply with the requirements.

 

 

 

In further demonstration of goodwill and consideration, FAAN is currently considering a final extension of the compliance deadline until October 2026. This additional period is expected to provide adequate opportunity for operators to align with the required standards.

 

 

 

It must, however, be emphasised that the objective of the policy is not to punish operators or deprive anyone of legitimate business opportunities. Rather, it is to ensure that airport transportation services meet the quality standards expected by the travelling public.

 

 

 

Given the multiple extensions already granted over a period exceeding two years, FAAN believes that operators have been afforded ample opportunity to prepare for compliance. As such, no further requests for extension are expected to be entertained beyond the proposed final deadline.

 

 

 

A Shared Responsibility

 

 

 

FAAN recognises the important role airport cab operators play in supporting passenger movement and contributing to the overall airport ecosystem. The Authority values this partnership and remains committed to maintaining a cordial and mutually beneficial relationship with all service providers operating within its facilities.

 

 

 

The Authority therefore calls on all airport cab companies to embrace the upgrade initiative and work collaboratively towards the shared objective of providing safer, more efficient, and customer-focused services.

 

 

 

As Nigeria’s foremost airport management organisation, FAAN will continue to pursue policies and initiatives that place passengers at the centre of service delivery while ensuring that airport operations reflect the standards expected of a modern aviation sector.

 

 

 

The cooperation and understanding of all stakeholders are essential as we collectively strive to build airports that every Nigerian can be proud of.

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