Home » #CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

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LAGOS.04.10.23. To mark theĀ 2023 Customer Service Week, Unity Bank Plc customers will win prizes while participating in engagement activities lined up forĀ the week-long celebration.

From October 2 – 6, the Bank will also celebrate the exceptional teams in its over 200 branches nationwide rewarding outstanding staff members, while reflecting on the theme of this year’s event – Team Service.

To make the week memorable and exciting, all branches of the Bank will engage in several activities that reflect the importance of teams in delivering outstanding customer service in the Bank, while customers will receive cash rewards by taking part in online and offline special offers.

Commenting on this year’s Customer Service Week celebration, Unity Bank’s Managing Director/Chief Executive Officer, Mrs Tomi Somefun while congratulating frontline teams and our customers reenacted the “Bank’s Service Charter which provides the benchmarks, culture and values as well as performance standards for upholding service excellence and commitment to our customers.”

While describing the customers as the Bank’s lifeblood, Somefun said: “We celebrate our frontline teams for strongly and meaningfullyĀ reinforcing service excellence and on this score, our BankĀ does not take for granted your choice to Bank with us as we understand that choosing us is because of our shared values, commitment to excellence and exceptional service to you at all times.ā€

ā€œAs we look to the future, we pledge to remain customer-centric, embracing innovation to serve you better and therefore make your satisfaction our top priority,ā€ Somefun added.

Also speaking on this year’s celebration, Chief Customer Service Officer, Unity Bank Plc, Titilayo Abraham said: ā€œThis year’s theme, ā€œTeam Serviceā€ which incidentally is one of the bank’s core values could not have come at a better time with all the challenges being experienced in the banking sector.

ā€œAs a result of this, we plan to have team-focused initiatives to laud and acknowledge the spirit of teamwork across the Bank. The intent is to endear our customers and cultivate a positive work environment among staff where every team’s contribution is not only recognized but deeply valued and applauded. In addition to our team-building sessions, we will have the team appreciation Wall of Fame, photo booths and themed backdrop banners at selected branches.ā€

She added that ā€œa significant highlight of this year’s celebration is the recognition of outstanding teamsā€ because of the Bank’s firm belief ā€œthat investing in the development of our teams is essential to our collective success. The recognition serves as a small token of the Bank’s gratitude, designed to acknowledge the invaluable contributions and camaraderie that exists among teamsā€.

The Bank has continued to prioritise the customer over the past few years through its increasing focus on digital strategy. For instance, over the past three years, it has maintained its commitment to customer service excellence by introducing innovative digital products such as the USSD banking *7799# in local languages, and mobile banking solution, UniFi which have boosted customers’ access to the Bank’s services, while facilitating convenience.

These electronic banking channels are constantly updated with new and exciting features to put the customers first and make their banking experiences top-notch in the industry

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TRIBUTE TO PRESIDENT MUHAMMADU BUHARI, GCFR With a deeply heavy heart and profound sense of personal loss, I join millions of Nigerians and friends around the world to mourn the passing of our former President, Muhammadu Buhari, GCFR. I extend my heartfelt condolences to his beloved wife, Hajiya Aisha Buhari, his children, and his entire extended family. I also condole with the government and people of Katsina State, especially the Daura Emirate, where President Buhari’s journey in life began — a town whose name has become inextricably linked with his legacy. President Buhari’s record of service to Nigeria is almost unparalleled. From the battlefield to the ballot box, he stood as a sentinel of duty. As a military officer, Head of State, and twice-elected President, he offered over five decades of his life to the service of our nation in times of strife and in peaceful times — guided always by a belief in discipline, integrity, and nationhood. What often went unnoticed in public commentary was his unwavering commitment to the core values that bind any serious society: order, punctuality, and accountability. He did not just talk about these values; he lived them. He was perhaps the most punctual public servant I ever encountered — never late to cabinet meetings, always respecting the time of others. It may seem a small thing, but in governance, it is everything. It sets a tone. He had a deep yearning for a society governed by rules, not by impulse. This found early expression in his War Against Indiscipline, a campaign often misread as rigid but rooted in a desire to rebuild a citizenry of order, courtesy, and civic responsibility. I feel privileged to have served in his cabinet — first in the consolidated Ministry of Power, Works and Housing, and later in the restructured Ministry of Works and Housing. President Buhari was not a man to micromanage; instead, he gave you the space and the trust to deliver. With that trust, however, came the highest expectations of discipline, results, and honesty. He had a quiet strength. Yet, within and outside the cabinet, I witnessed his compassion — his deep concern for the poor, the pensioner, the soldier in the trenches, the almajiri child, and the underserved in every part of this country. Under his leadership, the nation confronted formidable challenges: insurgency, economic volatility, a global pandemic, and deep political tension. Yet he remained consistent — never ruled by noise or poll ratings, only by the burden of responsibility and his belief in posterity’s judgment. His death marks the end of a defining chapter in Nigeria’s journey — one marked by sacrifice, moral authority, and patriotic resolve. But even in death, President Muhammadu Buhari leaves behind a living legacy: one of service above self, of discipline without drama, of truth without theatrics. May the Almighty Allah (SWT), whom he served with devotion and humility, forgive his shortcomings and grant him eternal rest in Aljannah Firdaus. Adieu, Mai Gaskiya as you were fondly referred to. Nigeria salutes you. Signed, Babatunde Raji Fashola, SAN CON